At NextWearPK, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple process for returns and exchanges. Please read the details below to understand our policy.

1. Who Can Return or Exchange Products?

Products can only be returned or exchanged if the following conditions are met:

• Requests for return or exchange must be made within 7 days of receiving your order.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• Items that are worn, altered, or damaged by the customer will not qualify for return or exchange.
• Sale or discounted items are not eligible for return or exchange.

2. When Can You Return or Exchange Products?

You can request a return or exchange under these circumstances:

• Defective or damaged items: If you receive a product with a manufacturing defect or damage caused during delivery.
• Wrong product received: If the item you received is different from what you ordered.
• Size or fit issues: If the product doesn’t fit properly and you need a size exchange (subject to stock availability).

3. How to Start a Return or Exchange?

It’s easy to initiate a return or exchange:

1. Contact our support team through:
   • Email: support@nextwearpk.com
   • WhatsApp: Click here to message us
2. Provide the following details:
   • Your order number
   • A brief explanation of the issue
   • Photos of the product (if applicable, e.g., for damaged items)
3. Our team will review your request and guide you through the process.

4. What Happens After You Send a Request?

Once your return or exchange request is approved:

• Packaging: Pack the product securely in its original packaging to avoid damage during transit.
• Shipping: Send the product to the address provided by our team using any reliable courier service. The shipping cost for returning the product is the customer’s responsibility.
• After receiving and inspecting the product:
  • If an exchange is approved, the new item will be shipped within 3-5 business days.
  • For returns, we will issue a store credit for the value of the product. This credit can be used for future purchases.

5. Do You Get a Refund for Returns?

We do not offer cash refunds. If your return is accepted:

• You will receive store credit, which you can use for future purchases on our website.
• Shipping fees are non-refundable, even if the item is returned.

6. Items That Cannot Be Returned or Exchanged

The following products are not eligible for return or exchange:

• Custom-made or personalized products
• Items purchased on sale, discounts, or clearance offers
• Accessories or innerwear due to hygiene reasons

7. Who Pays for Shipping During Returns or Exchanges?

• Customers must bear the shipping costs to send the product back to us.
• If you received a defective or incorrect item, we will cover the shipping cost of the replacement sent to you.

8. How Long Does the Process Take?

• Once we receive the returned product, our team will inspect it within 7 business days.
• If approved, your exchange will be processed, or your store credit will be issued.
• We’ll keep you updated at every step through email or WhatsApp.

9. Important Points to Remember Before Returning or Exchanging

• Always double-check the size chart and product details before placing your order to avoid unnecessary returns.
• If the returned product doesn’t meet the eligibility criteria (e.g., it’s used, damaged, or missing tags), it will be sent back to you without an exchange or refund.

10. Need Assistance? Contact Us!

If you have any questions or concerns about your order or this policy, feel free to reach out to us:

• Email: support@nextwearpk.com
• WhatsApp: Click here to message us